Legal

Terms and conditions

Last updated 25 September 2026. RideClean is a mobile car wash and detailing service operating in Kampala, Uganda. These terms also cover the RideClean online shop.

1. Who these terms cover

These terms apply when you book a visit on this website, by WhatsApp, or by phone. By placing a booking you agree to them. If you book for someone else, you confirm they agree too.

2. The service

We come to a pin you set (home, office, hotel, or other reachable parking in Kampala). Packages, duration, and starting prices are listed on Services. Your live total uses body type, add-ons, and any plan you pick. The team may confirm body type on site if the listing does not match the car.

3. Bookings and slots

A slot is held when the booking is placed. You cannot book a date or time that has already passed. We work daily 8:00am–5:00pm. We may refuse or move a slot if the pin is unsafe, unreachable, or in an area we cannot serve that day. We will contact you on the phone number you gave.

4. Payment

Payment is cash on completion unless we agree otherwise in writing. We do not take card details on this site. The amount on your receipt is the amount due when the wash is finished. Keep the receipt number (RC-#####).

5. Cancel and reschedule

While a visit is still Scheduled, you may reschedule or cancel from My account. After a van is assigned and en route, only the team can change the job. Repeated no-shows may lead to refused future bookings.

6. Your responsibilities

Give a working phone number, an accurate pin, and access to the vehicle. Remove valuables. Tell us about alarms, aftermarket film, ceramic coating, or damage before we start. We are not a repair shop; we wash and detail as described in the package.

7. Photos and tracking

If you use an account, we may share van location with you for that job. The team may take before/after photos of the vehicle (not of people) to confirm work. Published gallery shots are chosen by the team and should not include number plates in a way that identifies you without need.

8. Limits

To the extent allowed by Ugandan law, RideClean is not liable for loss of items left in the car, for weather delays, for traffic, or for results that depend on the car’s existing condition (oxidation, stains that will not lift, or failed previous coatings). If we damage the vehicle through our negligence, tell us before the van leaves so we can inspect.

9. Accounts

Keep your password private. You are responsible for bookings made on your account. Staff and dispatch logins are only for the RideClean team.

10. RideClean store (shop)

The online shop sells car-care products for delivery in Kampala. Browse without an account. Cart, checkout, and product reviews require a RideClean account. Prices are in UGX. When a product shows a higher compare (“was”) price, the site calculates the discount percentage and may show a green percent-off badge; you pay the lower listed price plus any delivery fee shown at checkout.

11. Delivery, returns, and refunds (store)

Delivery. Orders are cash on delivery to a pin in Kampala / greater Kampala we can reach. Delivery fees appear at checkout. We will contact the phone on the order if the rider cannot find the gate.

Returns. Unopened items in original, unused condition may be returned within 7 days of delivery. Message us with your order number before sending anything back. Opened liquids, used towels, air fresheners, and other hygiene-sensitive goods are not returnable unless they arrive faulty or wrong.

Faulty or wrong item. Tell us within 24 hours of delivery with a clear photo. We will arrange a replacement or refund after we confirm.

Refunds. Approved refunds are paid in cash on collection/return, or as store credit toward a later shop order, within a reasonable time after we inspect the goods. Wash bookings remain cash on completion and are separate from store refunds.

12. Product reviews

Account holders may leave one review per product (1–5 stars plus optional title and notes). Reviews must be honest and respectful. We may hide reviews that are abusive, spam, or unrelated to the product.

13. Changes

We may update these terms. The date at the top is the current version. Continued booking or shopping after a change means you accept the new terms.

14. Contact

Call or WhatsApp , or use Get help. See also our Privacy policy, FAQ, and How-tos.