Legal

Terms and conditions

Last updated 24 September 2026. RideClean is a mobile car wash and detailing service operating in Kampala, Uganda.

1. Who these terms cover

These terms apply when you book a visit on this website, by WhatsApp, or by phone. By placing a booking you agree to them. If you book for someone else, you confirm they agree too.

2. The service

We come to a pin you set (home, office, hotel, or other reachable parking in Kampala). Packages, duration, and starting prices are listed on Services. Your live total uses body type, add-ons, and any plan you pick. The team may confirm body type on site if the listing does not match the car.

3. Bookings and slots

A slot is held when the booking is placed. You cannot book a date or time that has already passed. We work daily 8:00am–5:00pm. We may refuse or move a slot if the pin is unsafe, unreachable, or in an area we cannot serve that day. We will contact you on the phone number you gave.

4. Payment

Payment is cash on completion unless we agree otherwise in writing. We do not take card details on this site. The amount on your receipt is the amount due when the wash is finished. Keep the receipt number (RC-#####).

5. Cancel and reschedule

While a visit is still Scheduled, you may reschedule or cancel from My account. After a van is assigned and en route, only the team can change the job. Repeated no-shows may lead to refused future bookings.

6. Your responsibilities

Give a working phone number, an accurate pin, and access to the vehicle. Remove valuables. Tell us about alarms, aftermarket film, ceramic coating, or damage before we start. We are not a repair shop; we wash and detail as described in the package.

7. Photos and tracking

If you use an account, we may share van location with you for that job. The team may take before/after photos of the vehicle (not of people) to confirm work. Published gallery shots are chosen by the team and should not include number plates in a way that identifies you without need.

8. Limits

To the extent allowed by Ugandan law, RideClean is not liable for loss of items left in the car, for weather delays, for traffic, or for results that depend on the car’s existing condition (oxidation, stains that will not lift, or failed previous coatings). If we damage the vehicle through our negligence, tell us before the van leaves so we can inspect.

9. Accounts

Keep your password private. You are responsible for bookings made on your account. Staff and dispatch logins are only for the RideClean team.

10. Changes

We may update these terms. The date at the top is the current version. Continued booking after a change means you accept the new terms.

11. Contact

Call or WhatsApp , or use Get help. See also our Privacy policy.